If you live in the Mobile area, I would strongly encourage you to think twice before using this dealership for service. My experience has involved repeated failures to complete promised work, conflicting information, and a lack of communication from management.
In February 2026, I brought my truck in for new tires. While the truck was at the dealership, I asked whether they could also complete an outstanding safety recall. The service writer assured me it would not be a problem. When the tires were installed, I specifically asked whether the recall had been completed and was told that it had. However, the recall continued to show as open in my FordPass app. Additionally, when my truck was returned, the lug nuts had been damaged. I contacted the service manager, who addressed the lug nut issue and apologized.
On March 12, 2026, I brought the truck back for warranty repairs. Once again, the recall was not completed. The same thing happened when I brought the truck in for additional warranty work on August 5, 2026.
On October 20, 2026, I returned to the dealership to inquire about the outstanding recall. I was told I could schedule an appointment, so I scheduled one for October 26 to address warranty work and have the check engine light diagnosed.
I noticed the recall was still not listed as completed. I asked about it and was then told the dealership did not have the tool necessary to perform the repair. This is a recall that has been outstanding since September 2025.
What I find particularly frustrating is being told in February that the recall had been completed, only to discover that it had not. I was then encouraged to schedule another appointment for the same repair, only to be told months later that the dealership could not perform the work because the necessary tool was unavailable. When I questioned this, I was told they had the tool earlier in the year but that it had broken.
I eventually contacted AutoNation directly, and they asked when I could bring the truck in so they could get the issue taken care of.
The most concerning part of this entire experience is that this is not a cosmetic recall or a minor inconvenience. The recall involves a potential steering failure that could cause the driver to lose control of the vehicle. This is a serious safety issue that should have been handled accurately, transparently, and promptly.
I understand that equipment can break and that unexpected delays happen. What I do not understand is being told that work has been completed when it has not, and being scheduled for a repair the dealership cannot perform. I wish I could give this dealership zero stars. After multiple visits, repeated assurances, an unresolved safety recall, I have lost confidence in this service department. Customers deserve honest communication, accountability, and the assurance that promised repairs are actually completed. Unfortunately, that was not my experience.
